Shipping policy

Shipping Destinations

Luxvino currently provides shipping services exclusively throughout the United States, including all 50 states and the District of Columbia. Shipping availability may vary depending on destination accessibility, shipping carrier service areas, operational restrictions, or product-specific limitations. Certain remote locations, rural delivery zones, military addresses (APO/FPO/DPO), U.S. territories, or areas subject to carrier restrictions may require additional verification, special handling arrangements, or extended delivery times. Customers are encouraged to verify shipping availability for their specific location during checkout. We do not currently ship internationally or to addresses outside the United States.

Shipping Costs and Free Shipping

Shipping within the United States is FREE on all orders. There are no minimum order values, no hidden fees, and no additional shipping charges for domestic delivery. All eligible orders ship at no cost to the customer. Prices displayed on our website are exclusive of applicable sales tax; sales tax will be calculated and added at checkout based on the shipping destination in accordance with applicable state and local tax laws.

Order Processing and Handling Time

Orders placed through Luxvino are generally processed within 1 to 2 business days after successful payment verification and order confirmation. Processing includes payment authorization, order review, inventory allocation, quality inspection, secure packaging, labeling, and shipment coordination with our fulfillment partners. Orders are not typically processed on weekends (Saturday and Sunday) or during major United States federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day, unless otherwise specified.

During periods of increased order volume—such as holiday shopping seasons, promotional events, product launches, special sales, or other high-traffic periods—processing times may be extended beyond the standard 1 to 2 business day window. In such cases, we will make every reasonable effort to process and ship orders as quickly as possible and will provide updates if significant delays are anticipated. Customers will receive an email confirmation once their order has been successfully placed, and a separate shipping confirmation email with tracking information (where available) once the order has been dispatched.

Delivery Estimates and Timeframes

Standard shipping delivery times within the United States are generally estimated at 3 to 5 business days after the order has been processed, packaged, and shipped from our fulfillment facility. This delivery estimate refers to transit time only and does not include the initial 1 to 2 business day processing period. Total time from order placement to delivery typically ranges from 4 to 7 business days under normal operating conditions.

Delivery estimates may vary depending on several factors, including but not limited to: the customer's geographic location and proximity to our fulfillment centers; shipping carrier operations, schedules, and route optimization; local and regional transportation conditions; weather disruptions, natural disasters, or other force majeure events; United States federal holidays and carrier service interruptions; high shipping volumes during peak seasons; and other circumstances beyond the reasonable control of Luxvino.

Delivery dates and timeframes provided during checkout or in shipping confirmation emails are estimates only and are not guaranteed. While we strive to meet all estimated delivery windows, Luxvino cannot be held liable for delays caused by carrier performance, unforeseen logistical challenges, or external factors affecting the shipping and delivery process. Customers requiring delivery by a specific date are encouraged to place orders well in advance and to contact us at content@luxvino.shop or 4722455330 if they have time-sensitive delivery concerns.

Shipping Carriers and Fulfillment Partners

Luxvino partners with reputable and reliable shipping carriers and logistics providers to ensure efficient, secure, and dependable delivery of customer orders. We may utilize different carriers, fulfillment centers, warehouses, or third-party logistics partners depending on product type, inventory location, destination, package size and weight, operational efficiency, carrier availability, and delivery speed requirements. Common carriers include USPS (United States Postal Service), UPS (United Parcel Service), FedEx, and regional or specialized delivery services as appropriate.

Carrier selection is made at the sole discretion of Luxvino in order to optimize delivery performance, cost-effectiveness, and customer satisfaction. Customers do not have the option to select a specific carrier unless such options are explicitly offered during checkout. All shipments are handled in accordance with carrier terms of service, shipping regulations, and applicable United States federal and state transportation laws.

Tracking Your Shipment

Once your order has been shipped, you will receive a shipping confirmation email at the email address provided during checkout. This email will include your order details, the shipping carrier assigned to your package, and a tracking number (where available) that allows you to monitor the progress of your shipment in real time. Tracking numbers can be used on the carrier's website or mobile application to view delivery status updates, estimated delivery dates, transit history, and current package location.

Please note that tracking information may require several hours—or in some cases up to 24 hours—to appear within the carrier's tracking system after the shipping confirmation email is sent. This delay is due to carrier scanning schedules, package intake processing, and system update cycles. Tracking details are provided directly by the shipping carrier and may occasionally experience temporary delays, incomplete updates, or brief periods of inactivity due to carrier system limitations, scanning gaps, or transit between facilities.

Luxvino is not responsible for carrier-related tracking interruptions, inaccuracies, delayed updates, or temporary visibility issues. If tracking information has not updated for an extended period or if you have concerns about your shipment's progress, please contact us at content@luxvino.shop or 4722455330, and we will work with the carrier to investigate and provide assistance.

Split Shipments and Multiple Packages

In certain circumstances, orders containing multiple items may be shipped in separate packages or from different fulfillment locations. This may occur when products are stocked at different warehouses, when item availability varies, when package size or weight restrictions apply, or when splitting shipments allows for faster overall delivery. If your order is shipped in multiple packages, you may receive separate shipping confirmation emails with distinct tracking numbers for each package.

There is no additional cost to the customer for split shipments—free shipping applies to all packages associated with a single order. Delivery times for individual packages within a split shipment may vary depending on origin location, carrier routing, and destination. All items from your order will be delivered as quickly as possible, but not necessarily at the same time. If you have questions about a split shipment or if only part of your order has arrived, please contact our customer support team for clarification and assistance.

Delays, Shipping Disruptions, and Unforeseen Events

While Luxvino and our carrier partners make every effort to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control. Potential causes of shipping delays include, but are not limited to: severe weather events such as hurricanes, snowstorms, floods, or other natural disasters; carrier operational disruptions, staffing shortages, or equipment failures; high package volumes during peak shipping seasons or major sales events; customs inspections or regulatory holds (if applicable); incorrect or incomplete shipping addresses provided by the customer; recipient unavailability or delivery access issues; and other force majeure events.

In the event of a significant delay, Luxvino will make reasonable efforts to communicate with affected customers and provide updates as information becomes available. Customers are encouraged to monitor tracking information and to contact us if a package appears delayed beyond the estimated delivery window. While we will work diligently to resolve delay-related issues, Luxvino cannot be held liable for delays, missed deliveries, or consequential damages resulting from carrier performance or external factors outside our reasonable control.

Lost, Missing, or Stolen Packages

If a package is marked as delivered by the carrier but you have not received it, we recommend taking the following steps: check around your delivery location, including porches, garages, side doors, and neighboring areas where the package may have been left for safekeeping; verify the delivery address on your order confirmation to ensure accuracy; check with household members, neighbors, or building management who may have accepted the package on your behalf; and review any delivery notes or photos provided by the carrier in the tracking details.

If you are unable to locate your package after taking these steps, please contact Luxvino immediately at content@luxvino.shop or 4722455330. We will work with the shipping carrier to investigate the delivery, initiate a trace request, and determine the package's status. Depending on the outcome of the investigation and the specific circumstances, we will work with you to arrange a replacement, issue a refund, or provide another appropriate resolution.

Please note that Luxvino is not responsible for packages stolen after confirmed delivery by the carrier, nor for delivery failures resulting from incorrect or incomplete address information provided by the customer. Customers are responsible for ensuring the security of their delivery location and for providing accurate shipping details at checkout. We strongly recommend using a secure delivery address where packages can be received safely, or utilizing carrier delivery options such as signature confirmation, hold-for-pickup, or delivery to a secure parcel locker where available.

Damaged Packages

While we take great care in packaging all orders securely to prevent damage during transit, shipping-related damage may occasionally occur. If you receive a package that appears damaged, crushed, or tampered with, please take the following steps: photograph the exterior packaging and any visible damage before opening; carefully open the package and inspect the contents for damage; photograph any damaged items and packaging materials; and contact Luxvino immediately at content@luxvino.shop or 4722455330 with your order number, photos, and a description of the damage.

We will review your claim promptly and work with you to arrange a replacement, refund, or other appropriate resolution depending on product availability and the nature of the damage. In some cases, we may also file a damage claim with the shipping carrier on your behalf. Customers are encouraged to report damaged shipments as soon as possible—ideally within 48 hours of delivery—to facilitate timely resolution and claims processing.

Incorrect or Incomplete Shipping Information

Customers are solely responsible for providing complete, accurate, and up-to-date shipping information during the checkout process. This includes the recipient's full name, street address, apartment or unit number (if applicable), city, state, and ZIP code. Luxvino shall not be held responsible for delayed deliveries, failed delivery attempts, lost packages, returned shipments, additional carrier fees, or re-delivery charges resulting from inaccurate, incomplete, or outdated customer-provided shipping information.

Common errors include missing apartment or unit numbers, incorrect ZIP codes, misspelled street names, outdated addresses, and typographical errors. Customers are strongly encouraged to review all shipping details carefully during checkout and to double-check address accuracy before completing their purchase. Orders shipped to incorrect addresses due to customer error may not be eligible for replacement or refund, and additional shipping charges may apply for re-shipment to the correct address.

Address Changes After Order Placement

Customers who need to change or update their shipping address after an order has been placed should contact Luxvino immediately at content@luxvino.shop or 4722455330. Address modification requests will be accommodated whenever possible; however, we cannot guarantee that changes can be made once an order has entered the processing or fulfillment stage, or once the package has been dispatched to the carrier.

If an order has already been shipped, address changes must be requested directly through the shipping carrier, and such changes are subject to carrier policies, availability, and potential fees. Luxvino is not responsible for failed deliveries, returned packages, or additional costs resulting from late address change requests or changes that could not be processed in time. To ensure successful delivery, please verify your shipping address carefully before completing checkout.

Undeliverable and Returned Packages

Packages that cannot be delivered due to incorrect addresses, recipient unavailability, refusal of delivery, or other delivery failures may be returned to Luxvino by the carrier. If a package is returned as undeliverable, we will contact the customer to verify the correct shipping information and discuss re-shipment options. Depending on the circumstances and the reason for the return, customers may be responsible for paying additional shipping fees to re-send the order to the correct or updated address.

If a returned package is not claimed or re-shipped within a reasonable timeframe, or if the customer does not respond to our outreach attempts, the order may be canceled and refunded according to our standard refund procedures, minus any applicable restocking fees or original shipping costs (if any were charged). Customers are encouraged to respond promptly to any communications regarding returned or undeliverable shipments to avoid delays and ensure successful delivery.

International Shipping, Duties, and Taxes

At this time, Luxvino does not offer international shipping or delivery to addresses outside the United States, including U.S. territories, Canada, Mexico, or other international destinations. All orders must be shipped to a valid address within the 50 United States or the District of Columbia. We are currently evaluating the possibility of expanding our shipping coverage to include international destinations in the future, and we will update this Shipping Policy accordingly if such services become available.

Customers located outside the United States who wish to purchase from Luxvino may consider using a third-party package forwarding service that provides a U.S. address for delivery. Please note that Luxvino is not responsible for the performance, fees, customs clearance, duties, taxes, or any other charges associated with third-party forwarding services, and the use of such services is entirely at the customer's own risk and discretion.

Shipment Signature Requirements and Delivery Preferences

Most standard shipments do not require a signature upon delivery unless the carrier's policy, product value, or specific shipping regulations mandate it. In some cases, high-value orders, age-restricted products, or deliveries to certain locations may require signature confirmation or adult signature (21+) at the time of delivery. If a signature is required and no one is available to sign, the carrier will typically leave a delivery notice with instructions for scheduling re-delivery or picking up the package at a local carrier facility.

Customers who have specific delivery preferences—such as requesting signature confirmation, designating a safe delivery location, or arranging hold-for-pickup at a carrier facility—should contact the shipping carrier directly using the tracking number provided in their shipping confirmation email. Many carriers offer online tools or mobile apps that allow customers to customize delivery preferences, schedule delivery windows, or redirect packages. Luxvino is not responsible for delivery outcomes resulting from customer-selected delivery preferences or carrier service limitations.

Shipping During Holidays and Peak Seasons

Shipping and delivery times may be affected during major United States holidays, holiday shopping seasons (such as Black Friday, Cyber Monday, and the winter holiday period), and other peak shipping periods. Carrier networks experience significantly higher package volumes during these times, which can lead to processing delays, extended transit times, and temporary service interruptions.

Customers are encouraged to place holiday or time-sensitive orders well in advance of desired delivery dates to account for potential delays. Luxvino will make every reasonable effort to process and ship orders as quickly as possible during peak periods, but we cannot guarantee delivery by specific dates during high-volume seasons. Orders placed immediately before or during major holidays may experience longer processing and delivery times. Please refer to carrier websites for holiday shipping deadlines and service updates, and contact our customer support team if you have questions or concerns about holiday orders.

Shipping Confirmations and Order Communications

Customers will receive email notifications at key points throughout the order and shipping process, including: an order confirmation email upon successful purchase; a shipping confirmation email once the order has been dispatched, including tracking information (where available); and delivery confirmation or status updates provided by the carrier's tracking system. These emails will be sent to the email address provided during checkout, so customers should ensure their email address is accurate and that emails from Luxvino and carrier domains are not blocked by spam filters.

Customers who do not receive expected email confirmations should check