Contact Us

Get in Touch with Luxvino

We're here to help! Whether you have a question about our wine accessories, need assistance with an order, or simply want to learn more about what we offer, the Luxvino team is ready to assist you. We pride ourselves on responsive, friendly customer service and look forward to hearing from you.

Contact Information

Reach out to us using any of the following methods, and we'll get back to you as quickly as possible:

Business Hours

Our customer service team is available to assist you during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (EST)
  • Saturday – Sunday: Closed

We process and respond to all inquiries in the order they are received. If you contact us outside of business hours or on weekends, we'll reply on the next business day.

Response Time

We typically respond to email inquiries within 24 business hours. During peak periods or holidays, response times may be slightly longer, but we always strive to get back to you as promptly as possible. For urgent matters, calling us directly during business hours is the fastest way to reach our team.

Order, Shipping & Returns Inquiries

Order Support

If you have questions about placing an order, checking order status, or modifying an order that has not yet shipped, please contact us at content@luxvino.shop or call 472-245-5330. Please have your order number ready to help us assist you more quickly.

Shipping Information

All orders ship free within the United States with an estimated delivery time of 3-5 working days from the date your order is dispatched. If you have questions about shipping times, tracking information, or delivery status, our team is happy to help. For detailed shipping information, please visit our Shipping Policy page.

Returns & Refunds

Luxvino offers a 30-day return window from the date of delivery. If you need to initiate a return, have questions about our return process, or need assistance with a refund, please contact us and we'll guide you through the process step by step. For complete details on eligibility and procedures, please see our Return Policy page.

We're Here to Help

At Luxvino, your satisfaction is our priority. Whether you're a wine enthusiast looking for the perfect accessory or need support with an existing order, don't hesitate to reach out. We're committed to providing you with exceptional service and a seamless shopping experience.

Thank you for choosing Luxvino. We look forward to serving you!