Refund policy
Return Window
Luxvino accepts returns within 30 days from the date your order is delivered. This return window is Luxvino's own policy; United States federal law does not provide a statutory cooling-off period for most online purchases. We encourage you to inspect all items immediately upon delivery to verify their condition, functionality, and that they meet your expectations.
Return requests submitted after the 30-day period has expired may no longer qualify for refunds, exchanges, or store credit. To ensure your return is processed smoothly, please contact us as soon as possible if you wish to return an item.
Item Condition Requirements
To qualify for a return, items must be in their original, unused condition and include all original packaging, accessories, manuals, labels, inserts, tags, and components. Items showing signs of wear, damage, misuse, alteration, or missing parts may not be eligible for a full refund or may be subject to a partial refund at Luxvino's discretion.
Luxvino reserves the right to inspect all returned items before approving refunds, exchanges, or store credit. Items that do not meet our condition requirements may be returned to you at your expense, or a reduced refund may be issued.
How to Initiate a Return
To start a return, please contact Luxvino as soon as possible using the contact information below. Provide your full name, order number, the item(s) you wish to return, and the reason for the return. If applicable, include photographs showing the condition of the product, packaging, or any defects.
Email: content@luxvino.shop
Phone: +1 (472) 245-5330
Contact Page: https://luxvino.myshopify.com/pages/contact
Our customer support team will review your request and provide detailed return instructions, including the return shipping address and any additional steps required to complete your return.
Return Shipping Address
Once your return request is approved, please ship the item(s) to the following address:
Luxvino
509 6th St E
Tifton, GA 31794
United States
Please ensure items are securely packaged to prevent damage during return transit. We recommend using a trackable shipping method and retaining proof of shipment until your return has been processed.
Return Shipping Costs
Customers located within the United States are eligible for free return shipping on approved returns. Once your return request has been reviewed and approved, Luxvino will provide a prepaid return shipping label or detailed instructions for returning your item at no cost to you. Please follow all instructions carefully to maintain eligibility for free return shipping.
If you choose to use your own shipping method without prior approval, you may be responsible for return shipping costs, and those costs will not be refunded.
Refund Method and Timing
Refunds will be issued to the original payment method used at the time of purchase. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed within a reasonable timeframe, typically within 5–10 business days after we receive and inspect the returned item. Please note that depending on your financial institution, it may take an additional 5–10 business days for the refund to appear in your account.
Luxvino does not charge restocking fees on approved returns submitted within the eligible return period.
Exchanges
If you wish to exchange an item for a different size, color, model, or variation, please contact Luxvino at content@luxvino.shop or call +1 (472) 245-5330. We will work with you to arrange an exchange, subject to product availability.
If the item you wish to exchange for is not available, we will process a refund to your original payment method or issue store credit, as you prefer.
Non-Returnable Items
Certain items may not be eligible for return due to health, safety, hygiene, or other reasons. Non-returnable items may include, but are not limited to:
- Personalized or custom-made items
- Items marked as "final sale" or "non-returnable" on the product page at the time of purchase
- Perishable goods, including food, beverages, or wine (where applicable by law)
- Items that have been opened, used, or altered after delivery
- Gift cards or digital products
If you have questions about whether a specific item is eligible for return, please contact us before making your purchase.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, malfunctioning, incomplete, or incorrect (wrong product, size, color, or variation), please contact Luxvino immediately at content@luxvino.shop or +1 (472) 245-5330.
You may be asked to provide photographs of the item, packaging, shipping label, and a description of the issue. Luxvino will review your claim and, if approved, will provide a replacement, exchange, store credit, partial refund, or full refund at no cost to you. You will not be responsible for return shipping costs for damaged, defective, or incorrect items.
We aim to resolve these issues as quickly as possible and ensure you receive the correct product in perfect condition.
Order Cancellation
You may cancel your order at any time before it has been shipped. To request a cancellation, please contact Luxvino immediately at content@luxvino.shop or +1 (472) 245-5330 with your order number and cancellation request.
If your order has already been shipped, you will need to follow our standard return procedure once you receive the item. Refunds for cancelled orders will be processed to your original payment method within 5–10 business days.
Partial Shipments and Missing Items
If you receive a partial shipment or are missing items from your order, please contact us at content@luxvino.shop or +1 (472) 245-5330 with your order number and details of the missing item(s). We will investigate the issue and either ship the missing item(s) at no additional cost or issue a refund if the item is no longer available.
Late or Lost Shipments
Orders shipped within the United States typically arrive within 3–5 business days after dispatch. If your order has not arrived within this timeframe, please contact Luxvino at content@luxvino.shop or +1 (472) 245-5330.
We will work with our shipping carriers to locate your package. If the package is confirmed lost, we will offer a replacement or a full refund at no cost to you.
Refusal or Return to Sender
If a package is refused at delivery or returned to Luxvino as undeliverable due to an incorrect or incomplete address provided by the customer, the customer may be responsible for any additional shipping costs required to reship the order. Please ensure your shipping address is accurate and complete at the time of checkout.
Store Credit
In certain circumstances, Luxvino may offer store credit as an alternative to a refund. Store credit can be applied toward future purchases on luxvino.myshopify.com. Store credit is non-transferable and has no cash value.
Contact Us
If you have questions about this Return and Refund Policy, need assistance with a return, or wish to report a problem with your order, please contact Luxvino:
Luxvino
509 6th St E
Tifton, GA 31794
United States
Email: content@luxvino.shop
Phone: +1 (472) 245-5330
Contact Page: https://luxvino.myshopify.com/pages/contact
We are committed to providing excellent customer service and will work with you to resolve any issues quickly and fairly.
Policy Updates
Luxvino reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the revised policy.
Effective Date: This Return and Refund Policy is effective as of the date of publication on our website.